If you have written in a ticket and it's been a few days with no reply, please double check the following options before you send in another.
1. If you have a support account, log in and click on Tickets and then Start Ticket. (You can see all of your current and past tickets on this page if you have a support account).
Check to see if there have been any replies.
2. If you do not have a support account and sent in a ticket via email only, please check your email address as well as SPAM folder for any replies from Warpportal.